Frequently Asked Questions at RGFM
We get that healthcare can be complicated and confusing and we want to make it as simple as possible for you. We’ve created a list of the most common questions our patients have asked us with their corresponding answers.
If you have questions that aren’t listed here give us a call at 505-224-7400.
Our staff is always happy to help.
We treat our patients with respect and dignity. As a small clinic, we spend our time where it is most important—on patient care! We are up-to-date on new therapies and treatments. We have someone available to answer the phone, greet our patients, and do our best to see our patients on time. Our staff takes the time to get to know you and your health needs.
There are many! Primary care providers help coordinate your care and medications. They are able to prescribe and refer you to specialists. Our clinic treats and manages a variety of issues. Please see our services page for more information.
Our providers have extensive experience within the community and their fields. To learn more about them, please visit the providers page!
Please call (505) 224-7400 to schedule an appointment. If our office before has never seen you, your first visit will be an establishment visit. If you have a health issue you’d like to discuss at your first visit please let the scheduler know prior to your appointment in order to allow for an adequate amount of time.
Please arrive 20 minutes prior to your visit in order to fill out paperwork. For convenience, forms for new patients are available here. Please print and complete all necessary forms prior to your first visit or fill them out before. The following is a list of other items you will need to bring:
- Insurance card
- Driver’s License/Identification
- Copayment (We accept MasterCard, Visa, Personal Checks and Cash
- Current prescription medication bottles or a list of medications including dosage
- Immunization record (required of all patients 18 years of age and under
It is also a helpful but not necessary if you can bring your medical records.
It is important that you tell the scheduler everything you would like to be seen for. If you have an issue that was not communicated ahead of time, you will be asked to schedule another appointment.
Please arrive 10 minutes before your appointment. If your address or insurance information has changed, please let the front desk know. If you cannot make it on time, please read the lateness and cancellation policies below.
For directions to our office, please visit the contact page.
If you have an acute issue, please let the scheduler know before your annual wellness visit or physical. You may be asked to schedule a separate visit. If you discuss anything else, you may be billed a co-pay by Medicare or your insurance provider. For more information regarding the Preventive Services Covered by the Affordable Care Act please click here.
If you cannot make it to our office on time, let us know before 24 hours. If you do not cancel within 24 hours there will be a $40.00 fee because the slot could have gone to another patient in need of care.
We ask that you arrive 10 minutes before your appointment time. If you are more than 7 minutes late, you will have to reschedule.
We see all ages of patients, from infants to the elderly. We’re proud to help many generations within families. Kindly note, each provider may not be accepting new patients. Between them we are currently accepting new patients of all ages.
In primary care we are able to perform many procedures and services. This allows for the convenience of being treated where you are comfortable and continuity of care. Check our services tab for a partial list. Please call to see if we can help you with your issue. A majority of the time, we can!
Please visit the services page for a partial list of insurance plans that we accept. Please be aware that there are types of plans within each carrier with differing levels of coverage. Contact your insurance plan to make sure you will be covered if you establish with our clinic.
We ask that you call your pharmacist to request a refill. We will not call refills in directly from RGFM. Please allow up to 72 hours for refill requests.
Unfortunately we cannot refill prescriptions for patients that have not been seen in over a year. The timeframe could be less depending on your condition. Your provider will let you know how often you should return for a follow-up visit.
As a rule, our providers do not prescribe narcotics for chronic care. We are willing to see you for other needs but will refer you to a pain specialist for narcotics management.
Please fax your medical records release form to 505-224-7404 or visit us in person. A fee may apply.
We do have an emergency number for after hours, however, in most cases the best course of action will be to go to urgent care or the emergency room. We will not refill most medications by phone.
Many of our providers are involved in exciting research with Albuquerque Clinical Trials. Please visit their website here for more information.
We are centrally located in Albuquerque in the Medical Arts Plaza west of UNM and near many of the major hospitals. Please visit the contact page for a map. We look forward to helping with your healthcare needs!
Monday – Thursday
8:00 AM – 5:00 PM
8:30 PM – 4:00 PM
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